Privacy Policy

KSM Operations Group ("KSM," "we," "our," or "us") is a brand operated by KSM Technologies LLC, a Connecticut limited liability company. This Privacy Policy describes how we collect, use, and safeguard information when you visit https://ksmops.com (the "Site") or otherwise engage with us.

1. Information We Collect

Information you provide. When you submit a contact form, request an assessment, or email us, we collect the information you choose to share - typically your name, business name, email address, phone number, and any details about your operational needs.

Automatically collected information. Like most websites, we and our analytics providers automatically collect technical information such as IP address, browser type, device type, referring URL, pages viewed, and approximate location. This is collected through cookies, pixels, and similar technologies.

2. Analytics and Third-Party Tools

We use third-party services to operate the Site and to understand how it is used, including Google Analytics, Microsoft Clarity, and our form/scheduling provider (LeadConnector / HighLevel). These providers receive limited information about your visit and process it under their own terms and privacy policies.

3. How We Use Information

• Respond to inquiries and provide information about our services.
• Schedule and prepare for assessments, calls, and engagements.
• Improve the Site, marketing, and user experience.
• Send relevant business communications (you can opt out at any time).
• Comply with legal obligations and protect our rights.

4. Client Confidentiality

We work with law firms, professional service organizations, and SMBs that handle sensitive information. Any non-public information shared with us during an engagement is treated as confidential and is used solely to deliver the agreed services. Specific confidentiality, data-handling, and security obligations are governed by individual engagement agreements.

5. No Legal Advice

KSM Operations Group is a technology and operations consulting firm. We are not a law firm, and nothing on this Site or in our communications constitutes legal advice. Working with KSM does not create an attorney-client relationship.

6. Security Limitations

We implement reasonable administrative, technical, and physical safeguards to protect information we hold. However, no method of transmission over the Internet or electronic storage is fully secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials and any access we grant you confidential.

7. Your Responsibilities

You agree to provide accurate information, to use the Site lawfully, and not to submit information about third parties without proper authority. If you share data subject to regulatory requirements (e.g., HIPAA, attorney work product, financial data), tell us in advance so we can confirm appropriate handling under your engagement.

8. Cookies and Tracking Choices

You can disable cookies in your browser settings and opt out of Google Analytics via Google's opt-out tools. Disabling cookies may affect Site functionality.

9. Data Retention

We retain information only as long as necessary for the purposes described above or as required by law. You may request deletion of information we hold about you by contacting us at the address below; some records may be retained where required for legal or business continuity purposes.

10. Children's Privacy

The Site is intended for business audiences and is not directed to children under 13. We do not knowingly collect personal information from children.

11. Changes

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

12. Contact

Questions or requests regarding this Privacy Policy may be sent to info@ksmops.com or to KSM Technologies LLC, Manchester, Connecticut.