KSM Operations Group

Legal

Terms of Service

Last updated: June 5, 2026

These Terms of Service ("Terms") govern your use of https://ksmops.com (the "Site") and any related services provided by KSM Operations Group, a brand of KSM Technologies LLC ("KSM," "we," "our," or "us"). By accessing the Site or engaging us, you agree to these Terms.

1. About KSM

KSM Operations Group is a technology and operations consulting firm headquartered in Manchester, Connecticut. We serve small and mid-sized businesses, professional services organizations, and law firms across Connecticut, New England, and remote U.S. clients.

2. Site Content

Content on the Site is provided for general informational purposes only. We make reasonable efforts to keep information accurate but make no warranties about completeness, accuracy, or fitness for a particular purpose. Content may change without notice.

3. No Legal Advice

KSM is not a law firm. Nothing on the Site or in our communications constitutes legal advice or creates an attorney-client relationship. For legal matters you should consult a licensed attorney in your jurisdiction.

4. Service Limitations

Engagements with KSM are governed by separate written agreements that set scope, fees, deliverables, timelines, and warranties. Unless explicitly agreed in writing, services are provided on a commercially reasonable basis and we make no guarantees about specific business outcomes, ROI, automation savings, or third-party platform behavior.

5. Third-Party Tools and Platforms

Our work frequently involves integrating, configuring, or building on top of third-party platforms (e.g., CRMs, cloud providers, AI APIs, document and workflow tools). Those platforms are governed by their own terms of service and privacy policies. We are not responsible for their availability, accuracy, or changes to their features or pricing.

6. Client Confidentiality

We treat non-public information shared during an engagement as confidential and use it only to deliver the agreed services. Specific confidentiality, data-handling, and security terms are addressed in each engagement agreement. Clients are responsible for advising KSM of any heightened regulatory requirements (e.g., HIPAA, GLBA, attorney work product) before sharing covered data.

7. Security Limitations

We design systems with reasonable security practices, but no software, network, or service is fully secure. You are responsible for maintaining the security of credentials provided to you, for the configuration choices you make in your environments, and for applying updates and patches to systems you operate.

8. User Responsibilities

  • Use the Site lawfully and not to disrupt, probe, or attack it.
  • Provide accurate information in forms and during engagements.
  • Obtain rights and consents necessary to share data with us.
  • Comply with your own regulatory, contractual, and ethical obligations.

9. Intellectual Property

The Site, including its text, design, graphics, and code, is owned by KSM Technologies LLC or its licensors and is protected by applicable laws. You may not copy, modify, or redistribute Site content without written permission, except for ordinary browsing and fair use. Ownership of deliverables produced under engagements is governed by the applicable engagement agreement.

10. Disclaimers

THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, KSM TECHNOLOGIES LLC AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, OR BUSINESS, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE.

12. Governing Law

These Terms are governed by the laws of the State of Connecticut, without regard to conflict-of-laws principles. Any disputes will be resolved in the state or federal courts located in Hartford County, Connecticut.

13. Changes

We may update these Terms from time to time. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

14. Contact

Questions about these Terms may be sent to info@ksmops.com or to KSM Technologies LLC, Manchester, Connecticut.